User Data Deletion Instructions

Last Updated: 17 Jan 2026

Elevatespot Pte Ltd (“Elevatespot”) respects your privacy and is committed to handling personal data responsibly. This page explains how you can request deletion of your personal data that may be processed through our website https://elevatespot.sg and/or our services, including but not limited to the Engage App.

For general information about how we collect and use personal data, please refer to our Privacy Policy:
https://elevatespot.sg/privacy-policy/

1) Request Deletion of Your Data

You may request that we delete your personal data by emailing us at:

Email: dpo@elevatespot.sg
Subject (recommended): Data Deletion Request

To help us locate your data accurately, please include the following details in your email:

  1. Your full name
  2. Your phone number (including country code)
  3. The WhatsApp number you messaged (the business WhatsApp number)
  4. Business / account name you interacted with (optional, if you know it)
  5. Any other helpful context (optional), such as approximate date/time of the conversation or screenshots

2) What Data May Be Deleted

Depending on your interaction with our Website or services, deletion may include personal data such as:

  • your contact details (e.g., name, email address, phone number)

  • conversation records and message content (where stored by the system and applicable configuration)

  • message metadata (e.g., timestamps, delivery status events)

  • logs required for troubleshooting, audit, or security

3) Identity Verification

To protect users from fraudulent deletion requests, we may ask for additional information to verify your identity before processing your request.

4) Timeline for Processing

We will acknowledge and process valid deletion requests as soon as reasonably possible.

In some cases, we may require additional time to:

  • locate the relevant records, or

  • comply with legal, security, audit, or operational obligations

5) Exceptions (When We May Retain Certain Data)

We may retain limited data where necessary for:

  • legal or regulatory compliance

  • security, fraud prevention, or abuse investigations

  • maintaining system integrity and audit trails

  • resolving disputes or enforcing our rights

Where retention is required, we will restrict access to such data and retain it only for as long as necessary.

6) Contact

If you have questions about this process, contact us at:
info@elevatespot.sg