Privacy Policy

Who we are

Elevatespot Pte Ltd (UEN: 202429310D) is a Singapore‑based consulting and technology firm dedicated to helping businesses achieve their goals by creating competitive advantage through identify future ready strategies, operational efficiency, harnessing the power of Generative AI and automation. Through our three core offerings—

  • Advisory Services: Identifying future ready strategies, guidance & execution on AI adoption, process transformation and stakeholder alignment for SMEs and larger enterprises.
  • SaaS Solutions: Cloud‑native, low‑code chatbots and engagement tools deployed across web, WhatsApp, Facebook, Instagram and other channels to drive sales, support and customer loyalty.
  • Protoyping & Custom Workflow Apps development: Hands‑on prototypes, pilot programs and training to validate AI use cases, refine user experiences and build internal capabilities.

We take our responsibility for your personal data seriously. We comply fully with Singapore’s Personal Data Protection Act (PDPA) and have implemented safeguards to ensure that any information you share with us is collected, used, disclosed and retained only in accordance with the purposes you’ve consented to. If you have any questions about our approach to data protection, please refer to the sections below or contact us at  info@elevatespot.sg.

Types of Data Collected

We collect the personal data you choose to share with us, as well as certain technical and usage information, in order to deliver our services, respond to your inquiries, and continually improve our website and offerings. All collection, use and disclosure of your personal data is governed by Singapore’s Personal Data Protection Act (PDPA).

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Personal Identifiers

  • Full name
  • Email address
  • Phone number

Contact & Profile Data

  • Company name, job title and organization
  • Mailing address (if provided)

Technical & Usage Data

  • IP address, browser type and version
  • Operating system and device information
  • Pages visited, time spent on site, click‑throughs, scroll depth

Cookies & Tracking

  • First‑ and third‑party cookies used for analytics, functional preferences and marketing

Purposes of Collection

Purposes of Collection

We collect and process your personal data strictly for the purposes you have been notified of and to fulfil our business and legal obligations under the PDPA. Below is an outline of the primary purposes for which we collect your data:

  1. Responding to Inquiries & Service Delivery
    • To contact you and follow up on requests submitted via our website lead forms, social‑media ads, email, telephone or in‑person meetings.
    • To provide quotes, proposals, advisory consultations and demonstrations of our SaaS solutions.
  2. Account Management & Support
    • To administer your account, subscription or trial of our chatbot and automation tools.
    • To troubleshoot, maintain and improve your user experience on our platforms.
  3. Marketing & Communications
    • To send you service updates, newsletters, promotional materials and event invitations, where you have opted in.
    • To tailor and personalise offers based on your stated interests and prior interactions.
  4. Advertising & Lead Generation
    • To deliver targeted ads on Google, Facebook, LinkedIn and other channels, and to measure ad performance (e.g. click‑through rates, conversions).
    • To maintain remarketing lists so that we can reconnect with visitors who have shown interest in our services.
  5. Website Analytics & Improvement
    • To analyse how visitors navigate and interact with elevatespot.sg (e.g. pages viewed, session duration) using tools such as Google Analytics.
    • To optimise site content, usability and load performance.
  6. Legal Compliance & Record Keeping
    • To comply with regulatory requirements (e.g. PDPA, accounting standards) and to retain transaction records for audit, tax and contractual purposes.
    • To defend our legal rights or respond to lawful requests by public authorities.
  7. Security & Fraud Prevention
    • To detect and prevent unauthorized access, misuse or malicious activity on our systems.
    • To investigate security incidents and enforce our terms of use.

All data is collected only with your knowledge and consent and used solely for the specific purposes communicated to you at the point of collection. If we ever wish to use your data for a new purpose, we will notify you in advance and seek your consent where required by law.

Consent & Notification

How We Obtain Your Consent

  • Active opt‑in: Wherever required by law, we ask you to actively consent before collecting or using your personal data. For example, our lead forms include checkboxes or buttons that you must click to agree to receive communications, access demos, or subscribe to newsletters.
  • Implied consent: In certain instances, such as when you voluntarily contact us by email or phone to request information or services, we may infer your consent to process the data you’ve provided for that specific purpose. Regarding cookies please see the separate section below.

When and How We Notify You

Point‑of‑collection notice: On all digital forms (website, Google/Facebook lead ads, etc.), we display a brief privacy statement and link to this Privacy Policy, so you know exactly what data we collect and why, before you submit.

Withdrawing Consent & Opt‑Out

Marketing communications: You can withdraw consent for promotional emails at any time by clicking the “Unsubscribe” link at the bottom of any email, or by emailing info@elevatespot.sg.

Cookies: You may manage or disable cookies through your browser settings or via our cookie‑banner preferences. Disabling essential cookies may affect site functionality.

Data subject requests: If you wish to withdraw consent for other processing activities, or to access, correct or delete your personal data, please contact us at info@elevatespot.sg.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.